Shining up Your English for the Call Center

Suppose you live in the Philippines, which is now the call center capital of the world. A lot of sales calls are based here—selling town homes, condos, time shares, stocks and bonds. Customer support is done here. Wherever there are people, from Baguio to Cebu, a call center will be set up with 20,000-25,000 employees working.

You are a graduating from the University of the Philippines, and you have some computer skills. In addition to Tagalog and perhaps another Filipino language you have reasonably good English. You decide to look for a job in a call center, which pays better Read More